Return Policy

ALO will gladly accept eligible merchandise for exchange, store credit, or refund within 30 days of purchase. All merchandise returned must have original tags attached, be unused in sellable condition and accompanied by proof of purchase. Returns are free of charge.

Items from the Bag Collection must be returned in the original packaging with the dust bag, crystal and authentication card.

Exchange Only

Items Select items are marked Exchange Only and are eligible for a different size of the same item, pending availability. Exchange-only items are not eligible for refunds or store credits.

Final Sale

Items marked FINAL SALE are not eligible to return for a refund, exchange or store credit. Please review all product details carefully before completing your purchase.

Do you offer free returns?

Yes! Returns are free for both US and international orders.

Exchanges

To start an exchange, please visit our return portal returns.aloyoganew.com.

For returns, please allow 2-4 business days to process the return once it is received.

If you have requested an exchange, it will then be shipped to you with a new email for tracking.

Stores are unable to process exchange requests initiated through the return portal at this time.